While I’m rather fond of my Playstation 3 I’m currently really pissed off by (i) the Playstation support and (ii) Capcom support. In November I bought Age of Booty, which is a multiplayer strategy game having earned a lot of good reviews. The SCEE (Sony Computer Entertainment Europe) release of the game can be described as buggy at its best. It crashed on a regular basis and online games were simply not possible. After some inquiries with Capcom support I noted that the problem was actually there, but only for European users. Capcom managed to let the users wait 6 weeks to present a patch, which led to the utmost bug: The users weren’t allowed to start the game any more, we simply didn’t have the rights
As it is with purchases around here: If something doesn’t work, bring it back and get the money. That was the start for my discussion with the support. To end the story in a fast and efficient way I just give you the results of 5 phone calls and around 10 emails.
- Sony is not responsible for the game and its state
- Sony Germany cannot do anything unless I format my harddisk to prove that the game doesn’t work on a freshly installed system
- After that the bug report is sent for verification to SONY PSN, residing in UK
- I haven’t heard from them yet.
On the other hand I tried to get my money back for a non working game
- Again Sony is not responsible, they say its Capcom
- Also Capcom is not responsible, they say it’s Sony
- Certain Affinity (the studio) doesn’t say a thing, it might be able to speak freely
- Actually it is possible to get the money back, but only from PSN, which resides in UK
- Unfortunately PSN has no customer support (no email address, no phone number, just an address somewhere in UK)
My conclusion is that they made sheer impossible to get the money back in time as within a month the second patch brought back the game (still buggy of course).
While I know that it is a common thing in consumer electronics to trick the customer (like not taking back opened CDs and DVDs, which is totally illegal around here), I’m still surpised how Sony behaves in this case.
Another thing I really hate about game industry is that you cannot buy a new game, not even for a next gen console. Many many games actually need at least one patch to work as intended.
Why did I blog this? Sony did not respond to my mails and the guys could not do a thing. So I assume that my complaints remain unheard. So I make them public and hope that – within my limited abilities and reach – they get read
… and of course I’m feeling better now.