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	<title>SemanticMetadata.net &#187; fun support sony talk problem q&amp;a</title>
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		<title>Category: Answers to questions which have never been asked</title>
		<link>http://www.semanticmetadata.net/2007/11/27/category-answers-to-questions-which-have-never-been-asked/</link>
		<comments>http://www.semanticmetadata.net/2007/11/27/category-answers-to-questions-which-have-never-been-asked/#comments</comments>
		<pubDate>Tue, 27 Nov 2007 15:22:55 +0000</pubDate>
		<dc:creator>Mathias Lux</dc:creator>
				<category><![CDATA[Fun]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[fun support sony talk problem q&a]]></category>

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		<description><![CDATA[Read here on ZeroK&#8217;s blog how Sony answers questions &#8230; For me this is especially funny as I always experience the same with practically every support hotline i call. One example: My DSL connection always breaks down in early evening. Then I have to reset the router and it works again. I called the support [...]]]></description>
			<content:encoded><![CDATA[<p>Read <a href="http://zerokspot.com/weblog/973/">here on ZeroK&#8217;s blog</a> how Sony answers questions &#8230; For me this is especially funny as I always experience the same with practically every support hotline i call. One example: My DSL connection always breaks down in early evening. Then I have to reset the router and it works again. I called the support hotline multiple times and always the same scenario:</p>
<blockquote><p><strong>Me:</strong> &#8220;It happens that my connection breaks down and computer does not get an IP address any more. Then I have to reboot the router and it works again. I don&#8217;t want to reboot my router every 5 minutes, so what can I do?&#8221;</p>
<p><strong>Support:</strong> &#8220;Is your connection currently down and your computer on?&#8221;</p>
<p><strong>Me:</strong> &#8220;Yes.&#8221;</p>
<p><strong>Support:</strong> &#8220;Disable your network interface and enable it again.&#8221;</p>
<p><strong>Me: </strong>&#8220;The computer gets no IP address, I already told you!&#8221;</p>
<p><strong>Support:</strong> &#8220;Please note that you have to do this &#8230; bla bla bla &#8221;</p>
<p><strong>Me:</strong> &#8220;Fine, done, no address. So what now?&#8221;</p>
<p><strong>Support:</strong> &#8220;Reboot your router.&#8221;</p>
<p><strong>Me:</strong> &#8220;I already told you: It works again if I reboot the router!&#8221;</p>
<p><strong>Support:</strong> &#8220;Bla bla bla &#8230; have to do it &#8230; bla bla bla&#8221;</p>
<p><strong>Me:</strong> &#8220;Fine done, works again.&#8221;</p>
<p><strong>Support:</strong> &#8220;Call again if the internet connection goes down again.&#8221;</p></blockquote>
<p>For computer science people it&#8217;s obvious that such conversation can result in an endless loop. <img src='http://www.semanticmetadata.net/wp-includes/images/smilies/icon_biggrin.gif' alt=':-D' class='wp-smiley' /> </p>
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